Every Google review answered, in your voice.
ReplyWell writes thoughtful, specific replies to your Google reviews, so you don't have to. You keep the final say, and a person checks every negative review.
- Done for you
- No Google password needed
- No contract
Took my parents here for their anniversary. The lamb was perfect and our server, Tom, made them feel so special. We'll be back!
Maria, happy anniversary to your parents! Tom will be thrilled to hear this, and I'll tell the kitchen the lamb landed perfectly. We'd love to host your family again. – Elena, owner
Replies that sound like you, without the work
A done-for-you service, not another app. Here is what you get.
Done for you
Not another tool to learn or log in to. We set everything up and write every reply.
Written in your voice
A written voice profile, agreed with you at setup, so replies sound like you, not a template.
A human checks every negative review
Critical or sensitive reviews are always read by a person and never auto-posted.
You keep final approval
Nothing goes out that you have not approved. Approval mode is the default on every plan.
Fast turnaround
Draft replies within 1 business day of a new review.
Safe and compliant
Replies to real reviews only. We never create, buy or incentivise reviews, and never need your Google password.
Flat, simple pricing
One price per location per month. No setup fee, no contract, cancel any time.
ReplyWell vs DIY vs generic AI tools
| ReplyWell | Doing it yourself | Generic AI tools | |
|---|---|---|---|
| Someone else writes the replies | Yes | No | No |
| Matched to your own voice | Yes | Partly | Partly |
| Mentions specifics from each review | Yes | Yes | Varies |
| Human check on negative reviews | Yes | You do it | No |
| You approve before anything is posted | Yes | Yes | Varies |
| No new software to learn | Yes | Yes | No |
| Your time each week | Minutes | Hours | Setup + editing |
General comparison of approaches, not of any specific product.
Up and running in a few days
Free audit
Send us your Google Maps link. We show which reviews need replies, with sample replies in your voice.
Set your voice
A short onboarding call or form. We write a voice profile: tone, sign-off, things to always or never mention.
We draft, you approve
New reviews get a draft reply within 1 business day. Negative reviews are checked by a person first.
Weekly summary
A short email with what customers praised and what they complained about.
Specific, human replies
Fictional businesses and reviews, written to show the difference.
"Best flat white in town and the almond croissant was still warm. Staff remembered my name on my second visit!"
Thanks for the review! We appreciate your business.
Jamie, this made our morning! Warm almond croissants are Sofia's 6am mission, so we'll make sure she hears that. See you for the next flat white. – Dan, owner
"Plumber fixed the leak but arrived two hours late and nobody called to warn me."
Sorry for any inconvenience. We strive for 100% customer satisfaction.
Priya, you're right, and I'm sorry. Two hours late with no call isn't our standard. Glad the leak is sorted, but I'd like to hear more and make it right. Please call me directly on our main line. – Mark, Brightline
What answering every review does for you
Get your evenings back
No more writing replies late at night. Approving a draft takes seconds.
Show customers you listen
Thoughtful replies show future customers that you care, and give unhappy ones a reason to come back.
Learn from your reviews
Weekly summaries turn scattered feedback into clear themes you can act on.
Flat monthly pricing, per location
No setup fee. No contract. Cancel any time.
Launch offer: your first month is free. During launch we run in draft mode: we deliver your finished replies and you paste them into Google (it takes seconds). Automatic posting is coming once our Google API access is approved.
Starter
For single locations getting started.
- Replies to all your Google reviews
- Personal voice profile
- Human check on negative reviews
- Weekly summary email
Pro
For busy businesses with steady reviews.
- Everything in Starter
- Priority turnaround
- Optional auto-post for 4–5★ reviews (once Google access is approved)
- Negative reviews always to a person and to you
Concierge
For owners who want it all handled.
- Everything in Pro
- Reply drafts for Yelp and Tripadvisor, ready to paste
- Monthly review-trends report
Prices in USD.
Questions, answered
Do you write fake reviews or buy reviews?
No. We only write replies to real reviews left by your customers. We never create, buy or solicit fake reviews, and we never offer incentives for reviews.
What is "draft mode"?
While we wait for Google to approve our API access, we deliver each finished reply to you and you paste it into your Google Business Profile. Once access is approved, you can choose to have approved replies posted for you.
Do I get to approve replies?
Yes. Approval is the default on every plan. Auto-post (when available) is optional on Pro and Concierge, applies only to 4–5 star reviews, and you can switch it off at any time.
What happens with negative reviews?
Negative or sensitive reviews are never posted automatically. A person reviews every draft, and the reply goes live only after you approve it.
Will the replies sound generic?
No. Each reply mentions details from the review and follows a written voice profile that we agree with you during setup.
Do you need my Google password?
Never. Once automatic posting is available, you will connect through Google's official sign-in and can revoke access from your Google account at any time.
How fast are replies drafted?
Within 1 business day of a new review. Pro and Concierge get priority turnaround.
Can you post replies on Yelp or Tripadvisor?
On the Concierge plan we write replies for Yelp and Tripadvisor reviews, and you paste them in yourself.
Is there a contract?
No. Plans are billed monthly and you can cancel any time. Your first month is free during our launch.
See where your reviews stand, free
Tell us where to find you on Google. We'll email a short audit with sample replies written in your voice. No obligation, no card.
- Which reviews still need a reply
- 3 sample replies in your voice
- Delivered to your inbox, usually within 1 business day